Nixova Privacy Statement

• This web page belongs to Nixo Innovations Sdn Bhd (Company No.: 1508959-A) and operates under the brand name Nixova (“Nixova”). We refer to Nixova as “we,” “us,” and “our” throughout this document. 
• Please read this Privacy Policy carefully before using our website (“Website”), or the services (“Services”) therein, or before you provide or submit any of your personal data and information to us. By using the Website or providing us with your personal data and information, you agree to the provisions of this Privacy Policy and the privacy practices contemplated herein. If you do not agree with the provisions of this Privacy Policy or the privacy practices herein, or any part hereof, please do not continue using the Website and Services, and do not provide us with your personal data and information.
• This Privacy Policy shall only be applicable to the Website and Services, and we shall not be responsible for any third-party links or websites.

Information and Consent

• This Privacy Policy (“Privacy Policy”) sets out how Nixova manages and processes personal data and information.
• The User must carefully read this Privacy Policy, which we have drafted in a clear and simple manner to facilitate its understanding. The User has the power to freely and voluntarily decide whether they wish to provide their personal data to Nixova. Moreover, we encourage you to review the policy thoroughly.
• The User must read this Privacy Policy before using the website and providing or submitting any personal data and information to Nixova.
• By accessing the Website or registering an account, the User acknowledges and agrees that the User accepts the practices, requirements, and/or policies outlined in this Privacy Policy, and the User hereby consents to us collecting, using, disclosing, and/or processing the User’s personal data as described herein.
• This Privacy Policy applies to all Users who use the Website except where expressly stated otherwise.

What Is Personal Data and Information?

• Personal data and information identify you directly or indirectly. It includes data that, when combined with other details, can reveal your identity. We exclude information that we have anonymized or aggregated permanently, as it cannot identify you in any way.

Ensuring Data Safety and Security at Nixova

At Nixova, we are committed to maintaining the safety and security of your personal information. We adhere to principles of legality, transparency, and responsibility, and we ensure that we process all data ethically and within clearly defined purposes. Furthermore, we take every measure to uphold these standards.

We only collect and process the minimum data necessary to achieve these goals. To protect your information, we also implement robust technical and administrative measures designed to prevent unauthorized access, misuse, or data breaches.

Nixova uses personal data to

1. Verify user accounts and monitor activity to ensure legitimate use of our services.
2. Detect and prevent fraudulent behaviour or suspicious activities.
3. Investigate potential violations of our terms, policies, or applicable laws.

These actions reflect our legitimate interest in safeguarding our products, services, and users, ensuring a secure and trustworthy experience for everyone.

Obligation to Provide Data 

• The Website generally requests personal data that are compulsory (unless the field in question specifies otherwise) to comply with the purposes for which we collect them.
• Therefore, if the User does not provide the data or does not provide them correctly, we cannot fulfill these purposes, although the User can freely view the content of the Website.

What Personal Data Does Nixova Process?

Nixova shall process the following categories of User personal data:

1. Data You Provide
   • We collect the personal data you provide when you interact with us, such as creating an account, making a purchase, or using our services.
   • We also collect personal data when you participate in surveys, contact us, or use our online help or chat tools. If you make a purchase, this includes account authentication details, as well as billing, shipping, and contact information.
2. Transaction Data
   • We also collect information about products or services you purchase or express interest in.
3. Usage Data
   • When you visit our website or app, we may collect data about the type of device you use, your device’s unique identifier, IP address, operating system, browser type, and usage behaviour. Diagnostic and location data may also be collected to improve our services. Where available, we may also use GPS, IP addresses, in addition to other similar technologies to determine approximate device location.
4. Marketing Preferences
   • We may collect data on your interests, feedback, and participation in surveys or promotions.

Personal Data of Minors

• Nixova’s website and app are not meant for individuals under 18 years of age (“Minors”). We do not knowingly collect personal data from Minors.
• By using our website or app and creating an account, you confirm that you are at least 18 years old. If you are under 18, you may only use our services with the consent and supervision of a parent or legal guardian. In such cases, the legal guardian must provide their personal information, and this Privacy Policy will apply to them as it does to all users.

How We Use Your Personal Data at Nixova

We process your personal data to deliver and enhance our products and services, communicate effectively with you, provide tailored advertisements, and ensure the security of our customers and business.

• Enhancing Products and Services
  1. Personal data is used to improve our offerings, refine our services, and create more effective advertising.
  2. We conduct data analysis, research, and audits to ensure quality and business continuity.
  3. If you participate in promotions or contests, we may also use the information you provide to manage these activities. Additional rules may apply, so we encourage you to review them before joining.
• Communicating with You
  1. With your explicit consent, we may
     1. Share updates about your account, transactions, or any changes to our policies.
     2. Send marketing messages about our products and services.
     3. Process and respond to your inquiries or requests.
  2. We may collaborate with trusted third-party partners who send marketing materials about their products or services with your prior consent.
  3. We may also use your personal data to customize your experience with our services and evaluate the success of promotional campaigns.
• Managing Your Consent
  1. You have the right to withdraw your consent for any of the uses mentioned above by contacting us at any time.

Disclosure of Personal Data at Nixova

• At Nixova, we may share your personal data with trusted strategic partners who collaborate with us to deliver our products and services or assist in marketing efforts. These authorized partners hold the right to use your data solely to enhance or improve our offerings, services, and also advertising. Moreover, we will never share your personal data with third parties for their independent marketing purposes unless we have obtained your explicit consent beforehand.
• To provide services through our website, we may also share, process, or transfer your personal data to third-party service providers to enable them to deliver their services to you.
• We or the third-party service provider shall make any disclosure, collection, transfer, or processing of your personal data subject to the third party’s privacy policy, which we encourage you to review before proceeding. Additionally, we recommend you familiarize yourself with the policy.
• We do not sell, lend, or otherwise make your personal data available to third parties except for the purposes described in this Privacy Policy, and only with your prior consent.
• We ensure that third-party service providers receiving your data provide an adequate level of protection.

Data Disclosure, Storage, Transfer, and Processing at Nixova

• Compliance with Legal Obligations
  • In accordance with the laws of the country where you reside, certain legal obligations must be met. This ensures that any processing requiring your consent is legally justified and adheres to the framework of that country.
• Data Sharing for Business Operations
  • We may share your personal data with our affiliated companies or authorize third parties to facilitate business operations. This may include:
    • Mergers, acquisitions, reorganizations, joint ventures, or similar business transitions.
    • The transfer or sale of all or part of our business assets, including during bankruptcy proceedings.
  • Additionally, we may disclose personal data if necessary to:
    • Protect our rights or pursue legal remedies.
    • Enforce our terms and conditions.
    • Investigate and prevent fraudulent activities.
    • Safeguard the integrity of our operations and users.
• Legal Compliance and Security
  • We may disclose personal data when required by law, legal proceedings, or requests from public authorities. This includes situations where disclosure is necessary to:
    • Fulfill national security or law enforcement requirements.
    • Address issues of public importance.
    • In addition to protect the safety, rights, or property of Nixova, its users, or the general public.

USE of Cookies

• Nixova and its authorized service providers may also use “cookies” or similar technologies to collect and share information related to your use of our website and app. Cookies help us
  1. Personalize content and enhance your user experience.
  2. Analyse user behaviour to improve our products and services.
  3. Offer and measure the effectiveness of advertisements.
  4. Provide a safer and more secure browsing experience.
• The specific cookies used may vary depending on the website or services you use. So, these cookies retain non-personal data unless you provide consent for additional use.

Exercising of User’s Rights by Nixova

We are committed to ensuring the accuracy, completeness, and also timeliness of your personal data. As a user, you have the following rights

1. Access, Correction, and Deletion: You can request access to the personal data we hold about you, correct inaccuracies, or delete your data where applicable.
2. Restriction or Objection: You have the right to restrict or object to the processing of your personal data at any time.
3. Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
4. Lodging Complaints: If you have concerns about how your data is processed, you can file a complaint with the relevant data protection authority.

To protect your privacy and security, we may also need to verify your identity before granting access to your personal data or processing your requests. In addition, there is possibility, in some cases, laws or regulations may require us to retain certain personal data or decline requests to delete it.

You can contact us to exercise your rights, and we will also address your request within a reasonable timeframe, typically within 30 days.

International Storage and Transfer of Data

• When you access or use our services, your personal data may be
  1. Transferred Across Borders: Processed or transferred to locations outside your country of residence.
  2. Subject to Different Laws: Handled under data protection laws that may differ from or provide less protection than those in your jurisdiction.
• If you prefer not to have your information transferred, processed, or stored outside your country or jurisdiction, we advise discontinuing the use of our services immediately.

Responsibilities of The User Against Nixova

• The User agrees to the following responsibilities
  1. Age and Accuracy of Data
     1. Confirm that they are at least 18 years old.
     2. Ensure that all personal data provided to Nixova is true, accurate, complete, and up to date.
     3. Notify Nixova immediately via email at support@nixova.com if any information submitted is found to be untrue, inaccurate, or incomplete so it can be corrected.
  2. Third-Party Data
     1. Inform any third parties whose data is shared with Nixova about the terms outlined in this Privacy Policy.
     2. Confirm that they have obtained the third party’s consent to share such data with Nixova for the stated purposes.
     3. Notify Nixova promptly if the third party’s authorization is revoked to ensure the necessary corrections are made.
  3. Liability for Incorrect Information
     1. Accept responsibility for any false, inaccurate, or incomplete information provided through the website.
     2. Be accountable for any direct or indirect damages caused to Nixova or third parties due to the provision of incorrect information or failure to notify Nixova as outlined above.

Third-Party Sites and Links

• Nixova may engage or include, from time to time, the services or links to third-party sites on the Website to increase the User’s experience.
• Whilst Nixova has taken all the necessary precautionary measures to maintain the safety of the User’s personal data that is in our possession, Nixova does not take any responsibility or liability for any disclosure of personal data made by the User on any third-party sites or links that can be found on the Website. These linked sites have separate and independent privacy policies as well as security arrangements.
• Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices that are independent of us.

Security, Retention and Storage of Data at Nixova

• We are dedicated to protecting your personal data and ensuring its integrity. Below are the key aspects of how we handle data security and retention:
  • Security Measures
    • We implement technical, administrative, and physical safeguards to protect your personal data from unauthorized access or misuse.
    • These measures are designed to ensure that your information is handled securely and appropriately.
  • Retention Period
    • Your personal data is retained only as long as necessary to fulfil the purposes for which it was collected.
    • In certain cases, a longer retention period may be required or permitted by applicable laws or regulations.
• This approach ensures that your data remains secure while being used and remains responsible.
  • Data Storage and Usage
    • We use the collected data responsibly and in accordance with the purposes outlined in this Privacy Policy.

Changes and Updates to This Privacy Policy

• We may update this Privacy Policy from time to time for the following reasons
  • Adapting to New Technologies: To reflect changes in technology or industry practices.
  • Regulatory Compliance: To ensure compliance with updated legal and regulatory requirements.
  • Improving Clarity: To enhance the transparency and usability of our privacy practices.
• If you do not agree with the revised Privacy Policy, we encourage you to discontinue using our products or services and contact us to close any accounts you have with us.

Acceptance and Consent

• Informed Consent: By using our services, you acknowledge that you have been informed about how Nixova protects personal data.
• Agreement to Processing: You accept and consent to the automated processing of your personal data by Nixova as outlined in this Privacy Policy.
• By registration and making a purchase you have agreed with Nixova’s Privacy Policy.

Account Deletion

• If you wish to delete or withdraw your account on the Nixova website, please
  • Contact Us: Send an email to our support team delete-account@nixova.com with your request. Our team will assist you with the account deletion process.
• If you wish to Unsubscribe to commercial communications
  • You can unsubscribe from commercial communications at any time by clicking the unsubscribe link included in the electronic marketing materials.

Feedback, Questions, Concerns or Suggestions

• If the User has any feedback, questions, concerns, or suggestions in relation to this Privacy Policy, please contact us by email at support@Nixova.com.