No, you can shop as a guest. However, creating an account lets you track orders, save details for faster checkout, and access exclusive offers.

1. Visit the Nixova homepage and click the “Profile” icon in the top header.
2. Scroll to the bottom of the pop-up and click “Register.”
3. Enter your email address and create a password.
4. Your account will be created instantly.

Yes, you can add items to your Wishlist for easy access when you’re ready to buy.

Use the search bar at the top of our website to quickly locate products.

Product availability is displayed on the product page. If an item is out of stock, it will be marked clearly.

Yes, we frequently run promotions and seasonal discounts. Subscribe to our newsletter for updates.

Only one discount code can be applied per order unless stated otherwise.

Yes, Nixova uses industry-standard encryption to protect your personal and payment information.

We accept major credit/debit cards, PayPal, and secure online payment options. Payment methods are displayed at checkout.

Browse our products, add items to your cart, and complete checkout by providing shipping and payment details.

After completing the checkout process and payment, you will receive an order submission email containing your order details. This email serves as proof that your order has been successfully placed. If you don’t see it in your inbox, check your spam folder or contact us at support@nixova.com.

Once your order ships, we’ll send you an email containing your tracking ID and a link to track your shipment. If you have an account and were logged in when you placed your order, you can also check its status in your Nixova dashboard under the “Orders” tab.

We encourage you to carefully review your shipping address before submitting your order. If you spot an error within 48 hours of placing it, please email support@nixova.com with the correct details. Once your order has been processed and a tracking ID has been issued, we can no longer modify the address.

Unfortunately, we cannot modify orders once they’ve been placed. Please place a new, separate order if you’d like to add items. If you need to remove items, you’ll have to cancel the original order (within the allowed timeframe) and then place a new order with the correct items.

If your order contains different products, (eg., a projector and an action camera), we may ship them in separate parcels to ensure each item arrives safely. You’ll receive individual tracking IDs for each parcel via email. Please note that the parcels may not arrive at the same time.

Not at this time. We’re currently reviewing this option. Please check back soon or contact our customer support team for the latest information.

No, discount codes or promotions can only be applied before you finalize your purchase. Once your order is submitted, we’re unable to add or adjust any discounts.

We work with trusted shipping providers, including FedEx, DHL, UPS, Aramex, EMS, and USPS, to ensure reliable delivery.

Yes, we offer free shipping to select regions. Visit our Shipping Policy for more details.

If your country isn’t listed, contact us at support@nixova.com for assistance with order submission and shipping fee calculations.

 If you believe there’s an error with your shipping fee, please contact support@nixova.com with your order details, and we’ll assist you in resolving the issue.

Orders typically arrive within 7-14 working days after the tracking ID is sent.

Yes, you will receive a tracking ID via email within 2-3 working days after order confirmation. Use this ID to track your shipment online.

If you haven’t received an email with your tracking number, please contact our customer care team at Support@Nixova.com.

Contact us at support@nixova.com within 48 hours to correct any mistakes. After shipping, changes may not be possible, and additional fees may apply.

 If your package hasn’t arrived within the expected window, please contact support@nixova.com. We’ll contact the carrier on your behalf, investigate the delay, and keep you informed of any updates.

 If we cannot process your order, we’ll notify you via email within the processing timeframe (2-4) after order placement. We will issue a full refund to your bank account within 7 working days and send you receipt of the transaction.

Nixova offers DDP (Delivered Duty Paid) shipping in many regions, which means we cover customs fees and taxes for you. However, in certain countries or states, local customs policies may require additional taxes, VAT, or import duties that you will need to pay. Please check our Order and Shipping Page for more details.

If applicable, your local customs office or postal service will usually notify you of any duties or taxes owed before you can collect your package. You may need to pay these fees directly to the authority or carrier.

Your package may be returned or destroyed. Nixova is not responsible for these fees. Please promptly address any customs clearance notices and pay the necessary fees to prevent this. If you have any questions or need assistance, feel free to contact our customer support team at support@nixova.com.

No. We’re required by law to accurately declare the value and nature of all shipments. Understating product value or marking items as gifts is not permitted.

Yes, you can cancel your order within 24 hours of submission to receive refund.

Email support@nixova.com with your Order ID and a brief reason for cancellation.

A cancellation fee will be deducted, and the remaining balance will be refunded within 7 working days.

Returns due to personal dissatisfaction are generally not accepted.  Please refer to our Returns Policy or contact support@nixova.com for assistance.

After the item has shipped (post-24 hours), cancellations are no longer possible. However, if the product is defective or incorrect, you can initiate a return upon delivery. Please refer to our Returns Policy

Refunds are initiated within 48 hours after we receive and verify the returned item.

Once processed, your bank may take 7 to 10 business days to reflect the refund in your account. Please note that any delays caused by your bank are beyond Nixova’s control.

If you feel your refund is delayed, then follow these steps:

1. Check your bank account – Sometimes refunds may take additional time to reflect.
2. Contact your bank or credit card provider – Processing times can vary, and they may have more details.
3. Reach out to us – If the refund is still not visible, email support@nixova.com with your order details, and we will assist you in resolving the issue.

Yes. All Nixova devices come with a 1-year official warranty starting from purchase. This warranty applies to products purchased through authorized channels

The warranty covers the main device but excludes accessories like cables and remote controls.

Report any physical damage (e.g., cracks, dents) within 24 hours of delivery.

• Email support@nixova.com with:
  • A detailed description of the issue
  • Proof of purchase (order number, store link)
  • Clear photos and videos taken before and during unpacking
• If approved, Nixova will arrange for free return and replacement services.

Report quality issues within 3 days of receiving the product for immediate assistance.

• For issues within the 1-year warranty period, Nixova will offer free repair services.
• If the issue cannot be resolved through technical support, a replacement may be provided.

For more details, please check our Warranty policy page.

• Nixova covers return shipping for products with manufacturing defects or quality issues upon receipt.
• For repairs during the warranty period, customers are responsible for shipping costs.
• Spare parts for natural damage are free, but customers must pay for shipping.

Repairs or replacements typically take 7 to 14 business days after verification of the claim. Nixova will keep you updated on the progress.

No, the original packaging is required to facilitate warranty services. Failure to retain the packaging may delay or prevent the warranty process.

If the damage does not affect the device’s functionality, Nixova may assist with warranty arrangements, but replacements are not guaranteed.

Refer to the user manual. If the issue persists, contact support@nixova.com for technical assistance.

Yes, our support team can assist with product setup or troubleshooting.

While we don’t currently offer scheduled one-on-one sessions, our support team is available via email and may arrange a chat or call if needed. Reach out to support@nixova.com for personalized assistance.

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